From Palo Alto Software, creators of Business Plan Pro and Marketing Plan Pro, here’s the first software as a service initiative: Email Center Pro. Simply put, Email Center Pro is a a collaborative email solution for the small business market.

Email Center Pro makes it easy to manage customer email sent to your info@, sales@, or help@ addresses. It saves you time, increases your customer satisfaction, and lowers your operating costs. How? Mainly, the service allows you to manage all of your email queues from one location and efficiently route emails from one mailbox to another. You can easily assign any email to your staff for a prompt response.

Email Center Pro Overview

It sounds like a simple service, and it really is. Like any service should be. It is easy to use and feature reach: you can add internal notes to any email conversation, you can tag incoming or outgoing mail to categorize messages for fast and easy retrieval. You can search your emails(duh!) but most importantly you can save a search, so future emails will be already categorized by your search.

One of the most useful feature we found to be the alerts. You can get alerts about almost anything at any time. Also, The UI is well done, really usable.Email Center Pro has good documentation. And lots of screenshots. You should definitely start with the Feature Tour then open a free account which allows 2 users, 2 mailboxes, and 200 email messages per month. They have other plans, you can choose depending on your needs, with no long term commitment.

The account It is easy to setup and you can start using it right away. Oh, Palo Alto, with al due respect,you should have somebody else in the introductory video. Jason almost gave me a heart attack when I logged in for the first time. You know what I mean.

Email Center Pro uses Amazon Web Services to run almost every aspect of the service. A really detailed description of how they’re doing it you can find it here. Bellow is a diagram of the Email Center Pro infrastructure.

Email Center Pro Infrastructure

This service is a good example of a cloud application done right. It is really impressive once you start using it, and really useful when you have to deal with lots of customer support.

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