Pizza in the Cloud

In an effort to maximize its investments in technology and ultimately improve customer service, Domino’s Pizza has teamed with Microsoft to roll out a new store systems solution based on a standardized Windows platform across its global network of sites, Microsoft announced today.

By moving to a cloud software architecture, Domino’s has been able to lower the investment cost for franchisees by several thousand dollars. In addition, by moving to the cloud environment, Domino’s has reduced the amount of information stored at each of its workstations to help achieve compliance with Payment Card Industry (PCI) data security standards.

“Studies show that as much as 70 percent of information technology resources are typically devoted to sustaining and running existing capabilities, leaving few resources for exploring and implementing new functionality,” said Sandra Andrews, hospitality industry director at Microsoft. “Our goal is to help Domino’s concentrate on what it does best: sell great pizza. By using a high-value solution that is easy to integrate and manage within their existing infrastructure and runs consistently across all sites, Domino’s employees can allocate more time for the activities that will increase customer satisfaction and drive brand loyalty.”

We’re waiting for Microsoft to announce the new payment system they will have to offer with cloud computing, similar to Amazon’s flexible payments service. Although there’s nothing official, I believe that’s what they’re working on as we speak - a simple payment system that integrates with windows azure.

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